
@ARTICLE{Chao1987,
  author = {Hung-Po Chao AND Robert Wilson},
  title = {Priority Service: Pricing, Investment, and Market Organization},
  journal = {The American Economic Review},
  year = {1987},
  volume = {77},
  pages = {899-916},
  number = {5},
  month = {Dec},
  owner = {Administrator},
  timestamp = {2007.07.17},
  url = {http://links.jstor.org/sici?sici=0002-8282%28198712%2977%3A5%3C899%3APSPIAM%3E2.0.CO%3B2-A}
}

@ARTICLE{Desiraju1999,
  author = {Ramarao Desiraju AND Steven M. Shugan},
  title = {Strategic Service Pricing and Yield Management},
  journal = {Journal of Marketing},
  year = {1999},
  volume = {63},
  pages = {44-56},
  number = {1},
  month = {Jan},
  owner = {Administrator},
  timestamp = {2007.07.17},
  url = {http://links.jstor.org/sici?sici=0022-2429%28199901%2963%3A1%3C44%3ASSPAYM%3E2.0.CO%3B2-X}
}

@ARTICLE{Masuda1999,
  author = {Yasushi Masuda AND Seungjin Whang},
  title = {Dynamic Pricing for Network Service: Equilibrium and Stability},
  journal = {Management Science},
  year = {1999},
  volume = {45},
  pages = {857-869},
  number = {6},
  month = {Jun},
  owner = {Administrator},
  timestamp = {2007.07.17},
  url = {http://links.jstor.org/sici?sici=0025-1909%28199906%2945%3A6%3C857%3ADPFNSE%3E2.0.CO%3B2-L}
}

@ARTICLE{Varian2000,
  author = {Hal R. Varian},
  title = {Buying, Sharing and Renting Information Goods},
  journal = {The Journal of Industrial Economics},
  year = {2000},
  volume = {48},
  pages = {473-488},
  number = {4},
  month = {Dec},
  owner = {Administrator},
  timestamp = {2007.07.17},
  url = {http://links.jstor.org/sici?sici=0022-1821%28200012%2948%3A4%3C473%3ABSARIG%3E2.0.CO%3B2-N}
}

@article{oliver1980cognitive,
  title={{A cognitive model of the antecedents and consequences of satisfaction decisions}},
  author={Oliver, R.L.},
  journal={Journal of Marketing research},
  pages={460--469},
  year={1980},
  publisher={American Marketing Association}
}
@article{gist1987self,
  title={{Self-efficacy: Implications for organizational behavior and human resource management}},
  author={Gist, M.E.},
  journal={Academy of Management Review},
  volume={12},
  number={3},
  pages={472--485},
  year={1987},
  publisher={JSTOR}
}

@article{gist1992self,
  title={{Self-efficacy: A theoretical analysis of its determinants and malleability}},
  author={Gist, M.E. and Mitchell, T.R.},
  journal={Academy of Management Review},
  volume={17},
  number={2},
  pages={183--211},
  year={1992},
  publisher={JSTOR}
}
